Christmas Shopping? Click here to find out more about our Christmas delivery times, returns, and contact information

Christmas Information


We know that Christmas shopping can be stressful! To make sure your Christmas runs perfectly, we've created this handy information page for you.


We've also updated our returns info to make sure you can return any unwanted gifts, and given you some extra info on delivery to make sure everything is ordered in time!

If you don't find what you're looking for here, just give our customer service team a call and we will be happy to help.


Merry Christmas from the team!


Christmas Returns Policy

If you’re buying for someone else, don’t worry! We've extended our Returns Policy for Christmas 2016.

All orders placed from 21st November 2016 – 24th December 2016 can be returned up until 31st January 2017 and are subject to our full returns policy

If you have any additional questions, please contact us.


Christmas Delivery Info

We want to make sure that you get all your orders to you on time!

For delivery before Christmas, please order by:


UK Inland Services:

December 20th – 2nd Class post

December 21st – 1st Class post

December 22nd – Tracked 24 (Next Day)



December 3rd – Africa & Middle East

December 7th – Asia, Cyprus, Eastern Europe (excluding Czech Republic, Poland & Slovakia) & Far Easy (Including Japan)

December 8th – Carribean, Central & South America

December 10th – Australia, Greece & New Zealand

December 14th – Czech Republic, Germany, Italy & Poland

December 15th – Canada, Finland, Sweden & USA

December 16th – Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland

December 17th – Belgium, France, Ireland & Luxembourg


*Please keep in mind that this is a busy period for all fulfilment providers so please complete order as early as possible to ensure your preferred delivery date.

If you have any questions, you can contact us, or visit our full delivery info page.


Christmas Opening Hours

Please note, that over the Christmas period we will be operating on limited opening hours. These apply to the following days:


December 23rd – Until 15:00pm

Christmas Eve – Closed

Christmas Day – Closed

Boxing Day   – Closed

December 27th – Closed

December 28th – Normal Working Hours

December 29th – Normal Working Hours

December 30th – Normal Working Hours 


If you have an enquiry during these times, please contact us via email and we will be in touch as soon as possible.



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