We know that Christmas shopping can be stressful! To make sure your Christmas runs perfectly, we've created this handy information page for you.
We've also updated our returns info to make sure you can return any unwanted gifts, and given you some extra info on delivery to make sure everything is ordered in time!
If you don't find what you're looking for here, just give our customer service team a call and we will be happy to help.
Merry Christmas from the team!
Christmas Returns Policy
If you’re buying for someone else, don’t worry! We've extended our Returns Policy for Christmas 2016.
All orders placed from 21st November 2016 – 24th December 2016 can be returned up until 31st January 2017 and are subject to our full returns policy
If you have any additional questions, please contact us.
Christmas Delivery Info
We want to make sure that you get all your orders to you on time!
For delivery before Christmas, please order by:
UK Inland Services:
December 20th – 2nd Class post
December 21st – 1st Class post
December 22nd – Tracked 24 (Next Day)
December 3rd – Africa & Middle East
December 7th – Asia, Cyprus, Eastern Europe (excluding Czech Republic, Poland & Slovakia) & Far Easy (Including Japan)
December 8th – Carribean, Central & South America
December 10th – Australia, Greece & New Zealand
December 14th – Czech Republic, Germany, Italy & Poland
December 15th – Canada, Finland, Sweden & USA
December 16th – Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland
December 17th – Belgium, France, Ireland & Luxembourg
*Please keep in mind that this is a busy period for all fulfilment providers so please complete order as early as possible to ensure your preferred delivery date.
Christmas Opening Hours
Please note, that over the Christmas period we will be operating on limited opening hours. These apply to the following days:
December 23rd – Until 15:00pm
Christmas Eve – Closed
Christmas Day – Closed
Boxing Day – Closed
December 27th – Closed
December 28th – Normal Working Hours
December 29th – Normal Working Hours
December 30th – Normal Working Hours
If you have an enquiry during these times, please contact us via email and we will be in touch as soon as possible.