FAQ - Frequently Asked Questions

An electronic cigarette is a nicotine delivery system which provides an alternative way to administer nicotine via a battery, and liquid container.

There are three main parts to an electronic cigarette, the battery, vapourising chamber and the cartomiser/clearomiser. The Battery and cartomiser/clearomiser connect to each other to create the Electronic Cigarette. The battery provides power to the cartomiser/clearomiser and the cartomiser/clearomiser is the section which stores and heats up the E-Liquid turning it to vapour. As the E-Liquid is vapourised and once inhaled, it gives you a dose of nicotine, a taste of flavour and once exhaled a cloud of vapour giving you a complete smoking effect.

The liquid we use in most of our products contain liquid nicotine, and base ingredients to create a smooth flavour. This base consists of propylene glycol (PG) and vegetable glycerin (VG). Propylene glycol is used for its ability to create artificial smoke, which is the vapour you see. Vegetable glycerin is a clear, odourless liquid produced from plant oils and used to enhance the flavour. Our Liquids have mixes containing 80% PG/VG 20% to 50% PG/VG 50%.  PG and VG are combined with natural or artificial flavours which creates a unique and satisfying vape.

Electronic cigarette batteries come in many different shapes and sizes. Most importantly, we have found that battery life or duration can directly be measured by the individual battery’s mAh (milli Ampere hour).

Another important finding regarding electronic cigarette batteries is the direct correlation between battery life or longevity and physical size of the battery. For example, disposables are small in physical size as they are designed to look very similar to tobacco cigarettes. They therefore also feature ‘smaller’ batteries around 180 mAh. On the other hand, typical hybrid batteries would be in the range of 400 mAh – 650 mAh. MOD systems have an even greater range of battery size and ultimately life, many times in the area of 1200 mAh to as much as 3500 mAh.

The key distinction to make in discerning battery life is recognising the fact that the larger the battery in mAh, the larger the battery is in physical size and ultimately the longer the battery will last upon being fully charged.

 All our batteries are lithium and dependent upon use should last the user approximately 6 months. We recommend only charging using 10 Motives or Cirro chargers, as using any other manufacturer’s chargers could reduce the life span and potentially hazardous. If a fault occurs within 3 months of the purchase date we will happily replace the faulty battery. Should this happen please contact our customer service department. You must retain the battery in order for us to have it tested and also provide proof of purchase.

We are pleased to offer a number of different delivery methods for your Ten Motives products.

- Royal Mail Tracked (3 to 5 working days) - £3.49 (Delivery included on orders over £19.99)

- Royal Mail Tracked 24 - £4.99 (Next Working day delivery when ordered before 8pm *exceptions of weekends and bank holidays, Delivery included on orders over £49.99)
 

Please note, Working Days are Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Customers who have selected a Tracked delivery can find tracking information within the orders details in your account. Our new Tracked postage option is for your added security on orders classed as parcels by Royal Mail.

Delivery times are not guaranteed. We will do our best to get your items to you as soon as possible, however there can occasionally be delays during increased demand and/or busy periods for Royal Mail. 

Please allow 10 working days before contacting us to report a lost/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.

Delivery times are estimates given by Royal Mail and may be subject to an extended delivery time period. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

If you need to amend your first name, surname or address after verifying your age - please contact our Ten Motives Team on 01270 897 444 . This step is to prevent the sale of our products to anyone under the age of 18.