Search
Stores -

FAQ - Frequently Asked Questions

Need some help with your order or got a burning question that you need answered straight away? Just click on one of the sections below to find the answer…

If you still can't find an answer to your question, please Contact us

Common Questions

What is an electronic cigarette and how do they work?

An electronic cigarette is a nicotine delivery system which provides an alternative way to administer nicotine via a battery, and liquid container.

There are three main parts to an electronic cigarette, the battery, vapourising chamber and the cartomiser/clearomiser. The Battery and cartomiser/clearomiser connect to each other to create the Electronic Cigarette. The battery provides power to the cartomiser/clearomiser and the cartomiser/clearomiser is the section which stores and heats up the E-Liquid turning it to vapour. As the E-Liquid is vapourised and once inhaled, it gives you a dose of nicotine, a taste of flavour and once exhaled a cloud of vapour giving you a complete smoking effect.

What are the contents of 10 Motives liquid?

The liquid we use in most of our products contain liquid nicotine, and base ingredients to create a smooth flavour. This base consists of propylene glycol (PG) and vegetable glycerin (VG). Propylene glycol is used for its ability to create artificial smoke, which is the vapour you see. Vegetable glycerin is a clear, odourless liquid produced from plant oils and used to enhance the flavour. Our Liquids have mixes containing 80% PG/VG 20% to 50% PG/VG 50%.  PG and VG are combined with natural or artificial flavours which creates a unique and satisfying vape.

Why are there so many electronic cigarettes?

Electronic cigarette batteries come in many different shapes and sizes. Most importantly, we have found that battery life or duration can directly be measured by the individual battery’s mAh (milli Ampere hour).

Another important finding regarding electronic cigarette batteries is the direct correlation between battery life or longevity and physical size of the battery. For example, disposables are small in physical size as they are designed to look very similar to tobacco cigarettes. They therefore also feature ‘smaller’ batteries around 180 mAh. On the other hand, typical hybrid batteries would be in the range of 400 mAh – 650 mAh. MOD systems have an even greater range of battery size and ultimately life, many times in the area of 1200 mAh to as much as 3500 mAh.

The key distinction to make in discerning battery life is recognising the fact that the larger the battery in mAh, the larger the battery is in physical size and ultimately the longer the battery will last upon being fully charged.

How long do the batteries last?

 All our batteries are lithium and dependent upon use should last the user approximately 6 months. We recommend only charging using 10 Motives or Cirro chargers, as using any other manufacturer’s chargers could reduce the life span and potentially hazardous. If a fault occurs within 3 months of the purchase date we will happily replace the faulty battery. Should this happen please contact our customer service department. You must retain the battery in order for us to have it tested and also provide proof of purchase.

When will my order be processed?

We are pleased to offer a number of different delivery methods for your Ten Motives products.

- Royal Mail Tracked (3 to 5 working days) - £3.49 (Delivery included on orders over £19.99)

- Royal Mail Tracked 24 - £4.99 (Next Working day delivery when ordered before 8pm *exceptions of weekends and bank holidays, Delivery included on orders over £49.99)
 

Please note, Working Days are Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Customers who have selected a Tracked delivery can find tracking information within the orders details in your account. Our new Tracked postage option is for your added security on orders classed as parcels by Royal Mail.

Delivery times are not guaranteed. We will do our best to get your items to you as soon as possible, however there can occasionally be delays during increased demand and/or busy periods for Royal Mail. 

Please allow 10 working days before contacting us to report a lost/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.

Delivery times are estimates given by Royal Mail and may be subject to an extended delivery time period. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

How do I amend my personal details after I verify my age?

If you need to amend your first name, surname or address after verifying your age - please contact our Ten Motives Team on 01270 897 444 . This step is to prevent the sale of our products to anyone under the age of 18.

age verification symbol eighteen plus colour black

To use the 10 Motives website you must be aged 18 years or over*

Please verify your age before entering the site*

*18+ only. This product contains nicotine and is addictive. For adult nicotine or tobacco consumers only.

Always be the first to know

Get updates direct to your inbox

I would like to receive email marketing about news, offers and promotions relating to Ten Motives and all other current and future brands of British American Tobacco UK Limited and Nicoventures Retail (UK) Limited.

You have the right to withdraw your consent at any time, including by using the unsubscribe option in the messages you receive. You also have the right to object at any time to any use of your personal information for direct marketing and related profiling. To find out more about how we use your personal information and your rights, please see our Privacy Policy.

Your basket

Basket total:
(0 item)
You need a minimum of 10 products to qualify for 10-19 packs subscription

Your basket is empty

Understanding subscriptions

Your subscription tier and the amount you pay per pack is dependent on the number of items in your monthly subscription.

You have pack(s) in your basket

You need a minimum of 10 products to qualify for 10-19 packs subscription

10-19 Packs
subscription applied

Save £2.74 per pack

10-19 packs per month for £6.25/pack

20-29 Packs
subscription applied

Save £3.19 per pack

20-29 packs per month for £5.80/pack

30-50 Packs
subscription applied

Save £4.02 per pack

30-50 packs per month for £4.97/pack

Delivery included

Sent straight to your door every month, no delivery charges.

You're in control

Pause, skip or cancel at any time.

Fully flexible

Switch your flavours, switch your strength - anytime.

Our best prices online

Save up to £4.02 per pack

More about Ten Motives subscriptions