How many subscriptions are there?
"Your subscription tier and the amount you pay per pack is dependent on the number of items in your monthly subscription:
- 10-19
- 20-29
- 30-50
More information can be found at: https://www.10motives.com/subscriptions
I updated my address, but my order went to my old address.
To update your address, you need to do this in the account section and the subscription section of your Ten Motives account.
What if I do not want an order on a particular month?
You can pause your subscription at anytime without charge. Be sure to do this in plenty of time before your next order is due to be processed.
Am I tied into a contract?
No, there is no minimum commitment with our subscriptions.
Can I have my subscription delivered to an address outside of the UK?
Unfortunately, we do not ship outside of the UK to international destinations.
How do I create a subscription?
You need to be aged 18 years of age or older, registered with a UK postal address and have an account set up at 10motives.com. All you need to do is log into your Ten Motives account, select the flavour and srength you would like and add it to your subscription.
Can I change my subscription?
Yes, you can change your subscription anytime by logging into your Ten Motives account. From there, you can increase or decrease the number of cartridges you would like (maximum 30 packs, minimum 5 packs). Or you can change the flavour or strength.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at anytime without any penalty.
Is there a limit to the amount of cartridges I can order?
The minimum amount of cartridges you can order is 5. The maximum amount of cartridges you can order is 30. You will only receive the subscription discount if you try to order up to 30 cartridges.
