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Delivery & Returns
We've extended our Returns Policy for Christmas 2016. All orders placed from 21st November 2016 – 24th December 2016 can be returned up until 31 January 2017 and are subject to our full Returns Policy.
- Royal Mail 48 (2nd Class) - £1.99 approximately 2-3 days delivery
- Royal Mail 24 (1st Class) - £3.00 approximately 1-2 days delivery
- Tracked 24 (Next day) - £5.95 approximately within 24 hours of dispatch
- Internationals Delivery - £6.95 varies depending on mail carrier of specific country
Orders placed before 2:30pm will be processed the same day. Orders placed after 2:30pm will be processed the next working day excluding Bank holidays. Once your order has been despatched from our warehouse, you will be sent a despatch confirmation e-mail with details of your order.
Customers who have selected Tracked 24 can find tracking information within the orders details in your account. Please allow 5 working days (10 working days for International Customers) before contacting us to report a lost/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.
We aim to despatch most orders within 24 hours of receipt as most items are in stock. Delivery times are not guaranteed, they are estimates given by Royal Mail and may be subject to an additional delivery time period in some overseas territories depending on the domestic mail carrier of a given territory. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.
If you are not happy with your purchase for any reason you can return it to us using the pre-paid returns label on the packing slip enclosed with your order. We would strongly advise returning the item via a post office and obtaining proof of postage. Please include a note stating the reason for return, your order number and postcode, and advise us whether you would like an exchange or a refund for the returned products. If you no longer have the packing slip our freepost address is below:
10 MOTIVES LTD
PO BOX 227
Please be advised that returns do not come directly to the office and are collected from a PO box address once a week. As the returns label is second class and the collection is made weekly it can be up to 2 weeks before the return is processed in some instances.
In the event that there is an error with your order or you are experiencing a fault with a product please call or email us as soon as possible. We will correct the error immediately and we can often troubleshoot products over the phone or via email to resolve the problem.
If you would like to discuss or return a product purchased in one of our retailers, please keep the item in question and call our customer service team on 01270 897444 who will be happy to assist.