Festive Period Information*:
Orders placed between 18th of December and 8th of January may experience delivery disruption over the festive and new year period. Orders placed before or by the 17th of December are less likely to experience delays.
If you have a subscription and your next order date falls between 18.12.23 to 08.01.24 you have the option to amend your next order date to be placed before or by the 17.12.23. If you leave your order date unchanged, there may be delays. You can do this by logging into your account and managing your subscription.
Delivery & Returns Delivery rates*:
We are pleased to offer a number of different delivery methods for your Ten Motives products.
- Royal Mail Tracked (3 to 5 working days) - £3.49 (Delivery included on orders over £19.99)
- Evri – Next Day Delivery - £4.99 (Next Working day delivery when ordered before 8pm *exceptions of weekends and bank holidays, Delivery included on orders over £49.99)
Please note, Working Days are Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Customers who have selected a Tracked delivery can find tracking information within the orders details in your account. Our new Tracked postage option is for your added security on orders classed as parcels by Royal Mail.
Delivery times are not guaranteed. We will do our best to get your items to you as soon as possible, however there can occasionally be delays during increased demand and/or busy periods for Royal Mail.
Please allow 10 working days before contacting us to report a lost/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.
Delivery times are estimates given by Royal Mail and may be subject to an extended delivery time period. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.
*Please note we do not ship to the Channel Islands.
In the event that there is an error with your order or you are experiencing a fault with a product please call or email us as soon as possible. We can often resolve the majority of issues and/or troubleshoot products over the phone or via email to resolve the problem promptly for you. If you are not happy with your purchase for any reason, we do offer a 14-day return/exchange period.
Please contact our customer care team on 01270 897 444 (Monday to Sunday, 7:00-19:00) or by email at [email protected]. Please include your order number and reason for return, and whether you would like an exchange or a refund for the returned products. Our customer care team will provide you with the return instructions.
If you would like to discuss or return a product purchased in one of our retailers, please keep the item in question, and the receipt, and call our customer service team on 01270 897444 who will be happy to assist.