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For orders below £20.00 there is a delivery fee of £3.49, otherwise there is no fee.
You place an order before 21:00 Monday - Saturday to receive it within 2 working days. Saturdays, Sundays and Public Holidays are not classed as working days, and deliveries exclude Sundays and Public Holidays.
We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Ten Motives is not responsible for lost or stolen parcels due to delivery instructions left for the courier.
Same-Day Delivery costs £6.95
For Same-Day Deliveries, you must order before 14:00*. The courier, Stuart, will despatch and deliver your order. You will receive a text message when your order is out for delivery, where you can track your delivery.
We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Ten Motives is not responsible for lost or stolen parcels due to delivery instructions left for the courier.
If your order was not delivered on time, please contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or emailinfo.uk@10motives.com. In order to be eligible for same-day delivery, the order needs to be placed before 2 pm Monday – Saturday. Public Holidays are not included.
Next Day Delivery costs £4.99 or free if your order exceeds £50.00.
You need to order before 21:00 Monday - Friday to receive it via our Next Day Delivery service. Next Day Delivery is excluded on Sundays and Public Holidays and may be unavailable during busy periods. We will ship orders during these times using our Standard Delivery service. Next Day Delivery is unavailable in the following areas: Northern Ireland, any offshore areas, Livingston, Aberdeen, Inverness and Perth. Please see our Delivery & Return policy for more information.
The delivery is fully trackable. Once we ship your order, we will email you a link to your tracking information. You can also track your order through your Ten Motives account under the orders section.
If your order was not delivered on time, please contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or emailinfo.uk@10motives.com. To qualify for next day delivery, the order must be placed before 9pm Monday – Friday for delivery the next day. Orders placed on Sundays and Public Holidays are not included.
The courier might leave your parcel with a neighbour or in a designated safe place. Refer to the tracking link in your dispatch email to see the parcel's location. Please note that Ten Motives is not responsible for parcels lost or stolen due to specific delivery instructions given to the courier.
We don't ship on Bank Holidays or weekends. Orders made during these times will be sent on the next working day. Please see our Delivery & Return policy for more information.
We cannot amend your order once it has been placed. Please wait for your order to be delivered, then contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us atinfo.uk@10motives.comto arrange a return.
"The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advises that you have 14 days to cancel the contract for your order with us to get a full refund for the items you have purchased. The 14 days start from the day after you receive your order. If you paid for delivery, this charge won't be refunded.
We require confirmation of cancellation from you, so you'll need to contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us at info.uk@10motives.com to confirm.
If you return items for a refund, they must be unopened and in the original packaging. It is your responsibility to ensure that the returned items are packaged well enough so they don't get damaged when returned to us. If an item is not returned to us in suitable condition, we may have to send it back to you. In this case ,we will not refund you".
We aim to despatch all orders on the same day. However, certain exclusions may apply if you placed an order later in the day or selected a specific delivery method. Please see Delivery & Return policy for more information.
To use your discount code, go to 'view basket' after adding items. Enter your code in the box provided.
"Delivery will be attempted between 08:00-20:00. If you haven't received your order by then, please contact our Customer Care Team the next day at 01270 897 444 (available Monday - Saturday, 08:00-18:00) or email us at info.uk@10motives.com.
Please note that a signature might be needed upon delivery. If you're unavailable, the courier should leave a calling card, which could be a digital email card if EVRi is the delivery service. This card will inform you if the package was left in a secure spot, with a neighbour, or provide collection instructions.
Depending on the courier, the courier might offer alternate delivery options, like changing the delivery date or leaving the package with a neighbour. Always check your tracking or await an email from the courier to stay updated.
We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Ten Motives is not responsible for lost or stolen parcels due to delivery instructions left for the courier."
The courier might leave your parcel with a neighbour or in a designated safe place. Refer to the tracking link in your dispatch email to see the parcel's location. Please note that Ten Motives is not responsible for parcels lost or stolen due to specific delivery instructions given to the courier.
You can pay online using Visa or Mastercard debit or credit cards, Amex credit cards, or by calling our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm). Please note that your payment card must be registered in the UK. We do not accept Diners Club or cards registered outside the UK.
Yes, you can call our Ten Motives Care Team at 0800 1337 350 (Mon-Sat, 8 am-6 pm) and we will gladly take your order over the phone. We accept Visa debit, credit and Mastercard and Amex payments over telephone. You will receive an order confirmation via email when the order has been placed.
If your card is registered outside the UK, our 3D secure system might decline it. You'll need a card registered in the UK to pay.
No, we can only accept orders from the registered account holder.
You can add a work address in your Ten Motives address book, under your account settings. We deliver to work addresses within the United Kingdom.
Ten Motives only delivers products to customers based in the United Kingdom, Northern Ireland, Jersey and Guernsey. We do not ship to international destinations.
We do not deliver to PO or BFPO addresses.
We cannot change the delivery address once an order has been placed. Please wait for your order to be delivered, then contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us atinfo.uk@10motives.comto arrange a return.
Before reaching out to our Customer Care Team, please note that some of your items might arrive in separate parcels due to stock issues at the time of order. Check your emails, including junk or spam, to see if any items are being delivered separately. If you've done this, and your order hasn't arrived, contact our Customer Care Team within 14 days of the date of the first part of your was delivered at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or emailinfo.uk@10motives.com.
Please contact our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us atinfo.uk@10motives.comfor further assistance.
If one of your products is faulty, please contact our Customer Care Team within 30 days of delivery at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us atinfo.uk@10motives.com. We can advise you how to return the product for a refund. We are unable to send replacements for any faulty items.
We are fully committed to reducing our impact on the environment and comply with the Waste Electrical and Electronic Equipment Regulations, also known as the WEEE Regulations, for all of our Vuse products. In case you purchase a Ten Motives e-cigarette from us, you have the option to return any used e-cigarette to us. We will safely dispose of the device and ensure that it does not end up in a landfill site. Please view our recycling policy to learn more
If a product is unopened in its original packaging, you can return it for free. You'll receive a full refund if you return an item within 14 days of delivery/collection. We will issue your refund to the original payment method within 28 days of receiving the return. Our returns policy does affect your statutory rights. We don't accept returns for unwanted items after this given period. If you try to make a return after 14 days, we may have to send it back to your default delivery address. Returned items are your responsibility until they reach us, so ensure you pack them well to prevent damage during return shipping. Please ensure you get and keep proof of postage if you need to discuss your return with us.
"You can contact us within 14 days of receiving your order to return it for a refund. Call our Customer Care Team at 01270 897 444 (Monday - Saturday, 8 am - 6 pm) or email us at info.uk@10motives.com. They will provide you with return instructions via email.
Take your unopened item(s) to your local Post Office and share the Royal Mail tracking number from the receipt with our Customer Care Team. Please note that we cannot accept opened items that have been removed from their original packaging.
Once you have returned your order, we will email you to confirm that your return has been processed. Upon arrival, all returned items will be inspected. If the item is not in its original condition, we may not be able to accept your return for a refund. All refunds are subject to our original condition and fair use policies set out in our Returns Policy. Please allow up to 10 working days for the funds to reflect in your account."
If you purchased your product from a third party, provided you have valid proof of purchase such as an itemised receipt, bank statement or the packaging the product came in, we will be more than happy to offer an exchange or refund. Please contact our Customer Care Team at 01270 897 444 (Mon-Sat, 8 am-6 pm) or emailinfo.uk@10motives.com.
If you've purchased an item from Ten Motives and want to exchange it, unfortunately, we are unable to offer an exchange. However, if you want to return the item(s) and get a refund, you can contact us within 14 days of receiving your order. To do so, you can call us at 01270 897 444 or send us an email atinfo.uk@10motives.com. Please make sure that the items have not been opened from their original packaging. Once you contact us, we will guide you on how to return the item(s) to us.
No, if you wish to return multiple orders, you need to send each order in a separate package.
If you purchased your product from a third party, provided you have valid proof of purchase such as an itemised receipt, bank statement or the packaging the product came in, we will be more than happy to offer an exchange or refund. Please contact our Customer Care Team at 01270 897 444 (Monday - Saturday 8 am - 6 pm) or email:info.uk@10motives.com.
"Your subscription tier and the amount you pay per pack is dependent on the number of items in your monthly subscription:
- 10-19
- 20-29
- 30-50
More information can be found at: https://www.10motives.com/subscriptions
To update your address, you need to do this in the account section and the subscription section of your Ten Motives account.
You can pause your subscription at anytime without charge. Be sure to do this in plenty of time before your next order is due to be processed.
No, there is no minimum commitment with our subscriptions.
Unfortunately, we do not ship outside of the UK to international destinations.
You need to be aged 18 years of age or older, registered with a UK postal address and have an account set up at 10motives.com. All you need to do is log into your Ten Motives account, select the flavour and srength you would like and add it to your subscription.
Yes, you can change your subscription anytime by logging into your Ten Motives account. From there, you can increase or decrease the number of cartridges you would like (maximum 30 packs, minimum 5 packs). Or you can change the flavour or strength.
Yes, you can cancel your subscription at anytime without any penalty.
The minimum amount of cartridges you can order is 5. The maximum amount of cartridges you can order is 30. You will only receive the subscription discount if you try to order up to 30 cartridges.
Due to the nature of our products, we only accept orders from people aged 18 years or over to a registered postal address in the UK. It is against UK law to sell electronic cigarettes to anyone under 18.
You can view your past orders by logging into your account and selecting ‘previous orders’.
Unfortunately, delivery details cannot be changed if you have placed an order. You need to wait for the order to be delivered to the designated address, then contact our Customer Care Team at 01270 897 444 (Monday - Saturday 08:00 - 18:00) to arrange a return and refund.
If you encounter difficulties verifying your account, please contact our Customer Care Team at 01270 897 444 (Monday - Saturday 8 am - 6 pm) or email:info.uk@10motives.com.
The largest variety of our products should always be available at 10motives.com (subject to availability). Ten Motives products can also be purchased from our verified retailers.
Our devices contain lithium-ion batteries similar to other consumer electronics. Our products meet all international and national safety requirements. To avoid any failure to your Ten Motives device, only use and charge your Ten Motives device with the equipment provided in your kit. The leaflet with Ten Motives devices will guide usage, charging requirements, and environment.
Yes, our devices are tested to comply with all relevant battery and electrical safety standards for the UK.
You can purchase our refills in packs of 4 or 8, depending on the flavor and strength.
If any of your Ten Motives Refills are not working, please make sure that the battery is fully charged. Use a dry cloth to clean the thread connection on the base of the refill and inside the battery. Make sure that the battery is not connected to the USB charger while cleaning. If this doesn't solve your issue and you purchased the device directly from Ten Motives, please contact our Customer Care Team at 01270 897 444 orinfo.uk@10motives.com. If you purchased the device from a retailer, please take your device along with your proof of purchase to the store for further assistance.
We offer 10 packs of 4 cartridges and 20 packs of 4 cartridges, which save you money compared to buying individual packs.
Depending on the flavor, we offer strengths of 11mg, 16mg, 18mg, and 20mg.
Our e-liquids contain nicotine, propylene glycol (PG), glycerol (also known as vegetable glycerine or VG), flavourings and benzoic and/or lactic acid.
The amount of e-liquid in your device will last depends on the model:
Vuse GO 800 (2.0ml)
Vuse GO 700 (2.0ml)
Vuse GO Max (4.8ml)
No, Vuse GO devices are a one-time use, non-rechargeable vaping device that should be disposed of responsibly after use.
We will gladly offer a refund as long as you have the packaging and valid proof of purchase. If you no longer have proof of purchase, we may be unable to.
A flashing light blinking at the bottom of your Vuse GO device means the battery has drained, so you should dispose of it responsibly and replace it with a new one.
Your device will likely be empty if you notice no vapour is produced after drawing on the vape or if it begins to noticeably lose its flavour.
The amount of time your device will last depends on the model:
Vuse GO 800/Edition 01 (800 Puffs*)
Vuse GO 700 (700 Puffs*)
Vuse GO Max (1,500 Puffs*)
* Based on laboratory testing of newly manufactured products. May vary depending on individual usage behaviour.
Remove the rubber fitting or plastic sticker from the top and base of the device. If your device still does not produce any vapour, return the device along with the packaging and receipt if purchased from a retailer. If you purchased the device directly from the Ten Motives website, contact the Customer Care Team at 01270 897 444 orinfo.uk@10motives.com
Vuse GO devices are available in a range of nicotine strengths, including 0mg, 10mg and 20mg
1. Prepare: Unbox your new Vuse GO device, unwrap the internal packaging, and remove the top and bottom silicone caps/stickers.
2. Vape: Start puffing - the device will automatically activate in response to your puffing. The LED will turn on while you puff to indicate that the device is working.
3. Dispose When finished, dispose of your device. Join the positive change and responsibly dispose of your Vuse GO device.
Your Vuse Pro should last about 300 complete charge/discharge cycles before battery efficiency deteriorates. This is common with all Lithium-ion batteries but will depend on your vaping behaviour. After this period, you can still use your Vuse Pro device, but you may need to charge it more frequently. Keep your Vuse Pro battery charged to maintain the battery life.
It is recommended not to leave batteries to charge unattended. Charging your device should only take about 60 minutes.
The traceability code is etched onto the bottom of the device and the metallic plate of the pod. Quote this code when contacting your Local Ten Motives Care team.
It could be one of the following safety or battery-related reasons:
• Vuse Pro automatically shuts down if activated for more than five seconds at a time.
• Your device may need charging.
It could be one of several safety or battery-related reasons:
• Vuse Pro automatically shuts down if activated for more than five seconds at a time.
• Your device may need charging.
• You need to change your Vuse ePod.
• Dirt might be blocking the connection between the device and the cartridge. Just clean it with a dry cloth.
Please contact customer service if the above suggestions do not solve the problem.
No, your Vuse Pro is fixed at its optimal setting.
The build-up of dirt inside your Vuse ePod and the top of your device may prevent you from enjoying your experience. To prevent this, check and, if necessary, detach your Vuse ePod from the Vuse Pro device, clean with a dry cloth and carefully blow into the Vuse ePod to dislodge any build-up of dirt.
A fully charged Vuse Pro should give you approximately 190 puffs. However, this may vary depending on usage behavior.
Once the light has gone out on your Vuse Pro device, that is when it has been fully charged. Please allow up to 2 hours for a full charge.
Using a dry cloth, clean the connectors on the device's base and the charging cable (ensure the charging cable is not connected to a power source). Then connect the charging cable to the device and connect the charging cable to a CE-certified plug with an output of 5v 1.0amp or a laptop or PC. If you do not see a light on your device, contact our Customer Care Team at 01270 897 444 orinfo.uk@10motives.comfor further assistance.
When your Vuse Pro is charging, the LED on the device will flash white. When your device LED turns solid white, your device is 80% charged. When your device LED switches off, your device is fully charged.
Using the charging cable provided, connect this to the base of your Vuse ePod device and the other connection to a CE-certified plug with an output of 5v 1.0amp or from a USB port of a laptop or PC. Do not charge your device from a portable charging pack, TV or other audio/video equipment, games console or USB port built into a plug socket.
When the white LED flashes ten times, it is time to charge your device. Your Vuse Pro battery may run out before the Vuse ePod is finished, so don't automatically discard the pod when charging the device.
For information on how to use your Vuse Pro, including step-by-step instructions, please refer to our Vuse Pro user guide.
We recommend using any Vuse ePods within 10 days once opened.
This is the date of manufacture of the product. Vuse ePods have a shelf life of 12 months from the date printed on the box.
Each Vuse ePod contains 1.8ml of liquid. However, as each consumer uses their device differently, we are unable to give a timeframe for how long the cartridge will last when in use.
If you purchased your Ten Motives product from a retailer, please return the product along with the packaging and receipt. If you purchased your Ten Motives product directly from Ten Motives, contact our Customer Care Team at 01270 897 444 orinfo.uk@10motives.com
If your Vuse ePod does not taste as expected, contact our Customer Care Team at 01270 897 444 or info.uk@10motives.com for further assistance.
Remove the Vuse ePod from your device. Then, using a dry cloth or tissue, clean the connectors on the inside of the device and the base of the Vuse ePod. Then, insert your Vuse ePod, ensure your device is fully charged and try using your device. If this does not resolve the issue, contact our Customer Care Team at 01270 897 444 orinfo.uk@10motives.comfor further assistance.
Yes, their no-spill design means you can remove Vuse ePods easily and quickly change pods.
While Vuse ePods don't expire, e-liquid quality may degrade over time, affecting flavour, nicotine strength, and the vaping experience. To maintain optimal quality, use the product within a year of the manufacturing date on the package and store it in a cool, dark place. This helps preserve the pod's taste and vapour quality.
When using your Vuse ePod device, draw very gently on the mouthpiece. This will give the device time to heat the liquid in the cartridge.
When the vapour in a vaping device comes into contact with cooler surfaces, such as the inner vapour tube, condensation can occur. This can lead to droplets forming on the tube's interior, which may appear as a leak. If this happens, use a clean paper towel to wipe the eLiquid and gently clean the device or pod.
Sometimes, you may see minor leakage from your Vuse ePods due to condensation buildup. Condensation can occur in vaping devices when vapour contacts cooler surfaces like the inner vapour tube, leading to droplets forming on the tube's interior, which may seem like a leak. Tips for reducing instances of e-liquid condensation:
• Puff gently on your Vuse Pro
• Avoid back-puffing into your pod.
• Avoid using pods that have been out of the packaging for prolonged periods
If the issue persists after following these tips, contact our Customer Care Team at 01270 897 444 (Monday - Saturday 08:00 - 18:00).
Vuse ePods are available in a range of nicotine strengths, including 0mg, 3mg, 6mg, 12mg and 18mg
Replace your Vuse ePod when it stops producing vapour with the device's battery charged or when the taste or quality of the vapour deteriorates.
VELO is an innovative nicotine pouch for adult smokers and nicotine users. It's a discreet and convenient way to consume nicotine on-the-go, by placing a small pouch under your upper lip. VELO comes in various flavours and strengths, minus the smoke and smell associated with traditional tobacco products.
VELO pouches are small, prepackaged pouches of water, plant-based materials, flavoring, sweeteners, and pharmaceutical-grade nicotine, designed for oral use. The product is completely tobacco-free.
VELO nicotine pouches are intended to be used orally and should not be swallowed or digested. If swallowed or digested, you should consult a medical professional.
No, you cannot reuse nicotine pouches. We recommend using a new pouch under the lip for up to 30 minutes.
VELO nicotine pouches are available are available in 4mg, 6mg, 10mg and 11mg nicotine strengths.
There are 20 pouches in each can
Please verify your age before entering the site*
You must be over 18 to use this website.
*18+ only. This product contains nicotine and is addictive.
For adult nicotine or tobacco consumers only.
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