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Terms and Conditions
How it works
Our Loyalty Scheme is all about rewarding you each time you buy. All registered customers will be automatically entered into the scheme with no sign up process.
You will be rewarded 5 points for each whole £1.00 that you spend in a single transaction and these points can be redeemed for all future purchases that you make through our website
Loyalty Scheme Terms
- The 10 Motives Loyalty Scheme is only valid on the 10 Motives website, it is not valid on any other website
- The points allocated through the scheme are personal to the account holder of the 10 Motives website account. They cannot be transferred to any other person or account. Nor can they be sold or transferred in any way.
- Full details on the collection of points and their redemption can be found by reading the section below – Please read this section carefully as it forms part of the Loyalty Scheme terms
- The scheme is only intended for personal use. Points cannot be collected for use by a business. Corporate accounts are covered under separate terms.
- 10 Motives DO NOT accept any liability for loyalty scheme accounts that have been misused by the account holder.
- 10 Motives reserve the right, at any time without notice, to end the scheme or decline any issue of membership
- 10 Motives reserve the right to take any action we believe to be appropriate if we feel you are abusing the scheme, including withholding points previously credited to your account.
- 10 Motives reserve the right to modify our terms in any way we choose at any time. Any changes to these terms will not affect points that have already been collected.
- Scheme points may be used in conjunction with other offers or promotions, however, we reserve the right to refuse the use of points at any time
- You will be rewarded 5 points for every whole £1.00 that you spend in any single transaction. (Excluding postage) These can be amended at our discretion.
- We may cancel or deduct points should any items be returned to us or where a refund is requested.
- Points will not be given for any purchases made through our resellers or store outlets.
- Points are available for use within the 10 Motives mobile site.
- You will be able to view your points balance through your online account or by request
- The current redemption value of points is 5 points per 5 pence. We reserve the right to vary the rate at any time. Points may only be redeemed against future purchases. They can NOT be redeemed for cash.
- All points are valid are as long as you remain a registered customer of 10 Motives
10 Motives DO NOT accept any liability for loyalty scheme accounts that have been misused by the use of the account holder.
How do I collect and redeem points?
Our Loyalty Scheme is about rewarding you each time you buy. All registered customers will be automatically entered into the scheme with no sign up process.
The points earned for each order placed, will be shown prior to making your secure payment.
To use your points, select the products you wish to purchase, then proceed to the checkout. At this stage underneath the products you are given the option to use your points. Enter the amount of points you would like to use and click on ‘use points’ the value of your order will then be recalculated.
What is the value of my points?
You will be rewarded 5 points for every £1.00 that you spend in any single transaction (Excluding postage). Each product is rounded up to the nearest whole pound. The value of each point is £0.01.
Product value £41.91 (6 packets of refills) - Points earned 210 – Points value £2.10
How many points do I have?
To view the amount of points you have you must be logged into your account and then select ‘GO TO MY ACCOUNT’ page. The total amount of points will be visible underneath the ‘MY DETAILS’ box.
Do the points have an expiry date?
Our points do not have an expiry date and will be valid for as long as you remain a registered customer of 10 Motives.
Is there a minimum amount you have to spend to earn points?
No. You will earn points on every order you place no matter the value.